1. Automated Appointment Scheduling
Phone systems can offer automated appointment scheduling. If you need to set up sales appointments or appointments at a client's location to provide an estimate, automated appointment scheduling could potentially increase the number of appointments you get because you don't have to have staff members available taking the call.
With a 24/7 service, you can have appointments set up around the clock so that you always take advantage of opportunities to land a sale of your products and/or services.
2. Automated Order Taking
Automated order taking can free up your staff members and allow them to focus on other tasks. Depending on what type of product you're selling, order taking may be simple and not require communication with an actual staff member.
Most likely, you will find that it's cheaper to add automated order taking to your phone system plan than it is to pay an employee a wage to manually take orders. Therefore, taking advantage of automated order-taking is a good business decision.
3. A Toll-Free 800 Number
Having an 800 number is important because it allows a company to appear more professional. A toll-free number makes it easier and cheaper for potential customers and current customers to get in touch with a company.
While having a local number is sometimes important because it shows a company's presence in the community, a toll-free number is important for companies doing business with customers and vendors located in different localities across the country.
4. Text Messaging
Taking advantage of text messaging for your business can make it easier for you to stay in constant contact with your client base.
Text messaging is not just about relaying personal messages between friends and family members anymore. These days, many companies and organizations are using text messaging because of its convenience and popularity among cell phone owners.
You can use text messaging to notify your clients of sales, special offers, upcoming payment due dates, special events, and more. You can also use text messaging to simply send out news updates and remind customers that your company is there.
5. Fax Capabilities
Many companies and organizations still communicate by fax and require faxed documents when documents need to be signed. Also, some companies and clients you may work with might not yet have embraced the Internet and still insist on using faxes.
These days, online faxing technologies are taking over from traditional faxing for companies who need to be able to send faxed documents. With online faxing, you don't have to have a physical fax machine and can send fax documents over the Internet.
6. Web Access
When you can access phone data via the Internet, you can check in on things like missed calls and voicemails remotely.
You need to get back to customers quickly and know when you've missed their calls regardless of where you are and what you're doing. Having a phone system that offers web access is the best way to make sure you always stay up on your phone communications and quickly respond even when you're out on the road.
If any of the above-mentioned services appeals to you, you can learn more about the phone system services available from Kim's Answering Service
to set up a business phone system that's perfect for your company.